Marketing needs strategy, of course. But it’s also listening for the phrase someone uses when they’re not trying to sound so polished. It’s writing down a messy idea before it becomes the clean one. It’s remembering that even the best campaign is still trying to reach a real person with a real life. That’s the part I’ve always loved most!
The Personal Side of Professional Marketing
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Why Clever Messaging Sometimes Creates Friction: The Southwest Drink Ticket Mix-Up
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